Where do you meet at CMN airport?

In the arrivals hall after passport control and baggage claim. Your chauffeur holds a discreet sign with your name. We also message a live WhatsApp pin if the area is busy.

Do you track my flight?

Yes. Flight tracking is included — we align pickup time to the actual landing time so normal delays do not change the price.

How long do you wait at the airport?

We include 60 minutes of free waiting from the actual landing time (flight tracked). If baggage or immigration takes longer, tell us on WhatsApp and we’ll adapt.

What is a customer no‑show?

A no‑show is when the passenger does not arrive after the included waiting time and cannot be reached despite reasonable contact attempts (WhatsApp + calls).

CMN arrivals pickup · Meet & greet process

CMN airport meet & greet
exact pickup steps · meeting points · waiting time

This page is our operational playbook for Casablanca Mohammed V (CMN). It’s designed for hotels, riads and business travellers who need a reliable, repeatable pickup experience.

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Flight tracking included 60 min free wait 24/7 support Licensed & insured

Pickup workflow (CMN)

Before travel: send flight number, passenger name, and a reachable WhatsApp number.
We track the flight and adjust pickup timing to actual landing time.
Arrivals hall meet & greet: chauffeur holds a discreet name sign. If the hall is crowded, the concierge guides you by WhatsApp.
Vehicle handoff: luggage help, water bottle, door-to-door transfer to the exact address you provided.

Waiting time & no‑show rules

Free waiting: 60 minutes from actual landing time (flight tracked).
Delays inside the terminal (immigration/baggage): message us — we adapt and keep you informed.
Reasonable contact attempts: WhatsApp messages + phone calls before any no‑show is recorded.
No‑show: after the included waiting time and failed contact attempts, the ride cannot be started and is billed as a no‑show per our terms.

What to send us (fastest pickup)

Required

Flight number + name on the booking

Terminal (if you know it)

Recommended

WhatsApp number that can receive calls

Hotel/riad name (not only a street)

Terminals & meeting points (CMN)

CMN can be busy. We meet in the arrivals hall; if crowded, we guide you live on WhatsApp to a quieter spot near the exit.

Terminal 1 (T1)

Meeting point: arrivals hall exit after baggage claim.

Look for a Morocco Tour Transfer sign with your name.

Terminal 2 (T2)

Meeting point: arrivals hall exit (same process).

We confirm terminal by flight tracking where possible.

If you exit a different gate

Message WhatsApp. The concierge shares a live pin and walks you to your chauffeur.